FAQs

What are the costs and turnaround times?

Standard shipping takes 3-6 days. Upgrade options for faster shipping are available. The turnaround time is typically 3-5 business days, but it may take longer during busy periods. Packages ship every weekday. Drop shipping charges are the same based on the order amount. Use the Shipping Cost Calculator on our website for exact charges.

Domestic (USPS first-class package):

    • $0.00–$19.99: $5.99 USD
    • $20.00–$29.99: $6.99 USD

Ground Shipping (4-6 business days):

    • $30.00–$59.99: $9.99 USD
    • $60.00–$199.99: $15.00 USD
    • $200.00–$399.99: $20.00 USD
    • $400.00–$699.99: $25.00 USD
    • $700.00–$999.00: $30.00 USD
    • $999.00 and up: Free

USPS Priority (3-4 days):

    • $40.00–$99.99: $19.99 USD
    • $100.00–$200.00: $29.99 USD
    • $200.00–$300.00: $39.99 USD
    • $300.00–$400.00: $49.99 USD

Express - 3 days:

    • $1.00–$199.99: $35.00 USD
    • $200.00–$299.99: $45.00 USD
    • $300.00–$399.99: $60.00 USD
    • $400.00–$499.99: $70.00 USD
    • $500.00–$599.99: $80.00 USD
    • $600.00–$699.99: $90.00 USD
    • $700.00–$799.99: $100.00 USD
    • $800.00–$899.99: $110.00 USD
    • $900.00–$999.99: $120.00 USD
    • $1,000.00–$1,199.99: $130.00 USD
    • $1,200.00–$1,399.99: $140.00 USD
    • $1,400.00–$1,599.99: $150.00 USD
    • $1,600.00–$1,799.99: $160.00 USD
    • $1,800.00–$1,999.99: $170.00 USD

Express Next Day:

    • $0.00–$199.99: $80.00 USD
    • $200.00–$299.99: $90.00 USD
    • $300.00–$399.99: $120.00 USD
    • $400.00–$499.99: $135.00 USD
    • $500.00–$599.99: $155.00 USD
    • $600.00–$699.99: $175.00 USD
    • $700.00–$799.99: $185.00 USD
    • $800.00–$899.99: $195.00 USD
    • $900.00–$999.99: $210.00 USD
    • $1,000.00–$1,199.99: $225.00 USD
    • $1,200.00–$1,399.99: $240.00 USD
    • $1,400.00–$1,599.99: $255.00 USD
    • $1,600.00–$1,799.99: $270.00 USD
    • $1,800.00–$1,999.99: $285.00 USD

Where will my order be shipped from?

Your order will be shipped from California, USA.

Where do you ship to?

Currently, we only ship to locations within the United States.

What is Shipping Protection/Insurance?

We offer Shipping Protection for your order, automatically included in your shopping cart but optional at checkout.

    • Protection Fee: Typically a few dollars, non-refundable.
    • Coverage Details: Covers lost, stolen, or damaged packages during transit.
    • Exclusions: Does not cover issues caused by incorrect address information or buyer errors.

Compensation Policy:

    • If the item is in stock, we will reship the product.
    • If the item is out of stock, we will provide a refund in the form of store credit.

What should I do if my package is missing or I want to know where my order is?

We are not responsible for lost or stolen packages.

Contact the shipping company directly. For USPS or UPS, visit their website or contact their customer service for the most accurate information regarding your shipment.

What happens if my package is returned to sender, refused, or undeliverable?

If a package is returned due to an address error, it may incur return shipping costs based on the original shipping method. If you choose not to have it re-delivered, you will receive a refund minus the original shipping cost, the undeliverable charge from the courier, and a 30% restocking fee.

What should I do if my order is incomplete?

If you find items missing from your order, please follow these steps:

    1. Check Your Shipment: Inspect your package to confirm if the number of items received matches your order and ensure you have the correct styles.
    2. Contact Us: Email us at sales@giggleswithgrace.store with your order number and details about the missing items or incorrect styles.
    3. Include a Photo: If possible, provide a clear photo of the paper invoice from your package to help us verify missing items.

Our Commitment: Our team will promptly investigate and resolve any issues related to missing items or incorrect styles. Your satisfaction is our priority.

Handling Defective, Damaged, Flawed, or Stained Items

We apologize if you've received a defective, damaged, flawed, or stained item. Your satisfaction is important to us, and we're here to assist you. Please email us at sales@giggleswithgrace.store with clear pictures of the issue and your order number.